Our number one aim is to provide a welcoming feel to Newmarket, and help the town centre be a vibrant and attractive place for people to work, live, visit and enjoy – which is essential to help local businesses thrive.

To achieve this, the BID will employ two dedicated members of staff called the Newmarket Rangers, who will be responsible for welcoming people to the town and acting as an information point and ambassador for the town. They will be equipped to answer questions and queries about the area in order to promote businesses as well as ensuring that standards of cleanliness are maintained.

Our Rangers will also support local agencies to reduce crime and the fear of crime in the town centre. Working in close association with the police, businesses, Forest Heath District Council and various agencies, our aim will be to deter and tackle crime and anti social behaviour and to improve perceptions of safety, both during the day and at night.

They will also act in a supporting role to all BID businesses and be a familiar face and ‘go to’ person for any on-street issues.

Our other priorities include support and enhancement of floral displays and Christmas light schemes to make sure that Newmarket looks smart, vibrant and seasonal, with a reason to always visit.

By being a member of the BID, levy payers will see return on investment in various ways. These include:

Reducing Costs

Our independent cost saving consultant can visit your business premises and look at your utility, telecoms, pest control and test costs and advise you as to where you can make savings. We’ll also introduce further savings on a handyman for the town, shop window cleaner, commercial waste & recycling, and office supplies over time.

Workshops and Training

The BID will set up workshops across the year for BID members who require support and training in areas such as customer service, emergency first aid, access to finance and growth, marketing & promotion, and finance & accounting.

Footfall performance

Footfall monitoring across the town and provision of performance metrics to businesses, including car park usage.

Awards & Secret Shopper

The Love Newmarket BID Secret Shopper programme and Awards evening enables businesses to fully understand how they are viewed by their customers. We then celebrate excellence in terms of customer service.

We will provide additional resource, marketing and coordination for Newmarket on issues by responding with one strong voice to campaigns designed to give the town a competitive edge, secure investment and promote it as an attractive commercial destination. This collective voice will be robust on issues such as improved broadband speeds and faster rail links. The BID will represent and champion the views of BID businesses and organisation, ensuring that there is a business voice on developments affecting the town and that issues affecting our area are dealt with promptly.