Premier Travel is celebrating after starting 2020 with one of its most successful sales periods.
The firm, which has a branch in The Guineas Shopping Centre, has seen a 25% increase in retail sales year-on-year across its 23 branches, yet in Newmarket, there was a 31% year-on-year increase.
The company believes this rise is due to many factors including the costs of holidays falling in many destinations and clients wanting the help and expertise of a travel agent they can trust in case issues arise following the huge changes in the travel industry last year in the collapse of Thomas Cook.
Premier Travel has also seen more customers using their out of hours local call centre to confirm holidays as well as more people making contact over the phone and email to get quotes.
Premier Travel opened three new branches last year in new areas – Mildenhall, Sudbury and Braintree.
Paul Waters, Director of Premier Travel, said: “We are thrilled to have had such a positive start to 2020. Branches have been very busy and customers are still wanting to get booked early to secure their holiday.
“Customers return to us because they recognise our staff and their expertise and know that they will go above and beyond to make sure they have a holiday to remember but also to take control should things go wrong.
“This year, we have continued to see people wanting to have experiences on their holidays over simply relaxing on a beach and coming into a branch to get those ideas is invaluable.
“With even more travel options coming to our local airports we hope this success will continue through the year.”