Loqiva has partnered with Newmarket BID to launch the Love Newmarket Digital Town Hub, a smart local platform designed to connect people with everything Newmarket has to offer.

The Love Newmarket app will help residents and sitors navigate the town with ease, while businesses will have powerful tools to share their offers, news and events. The app also enables residents to discover what other services are available in the town from local interest groups and youth activities to health and well-being services and mental health support.  It also provides the BID team with new ways to engage the community, gather feedback, and measure the success of initiatives in real time.

This marks the latest step in Newmarket BID’s work to support a vibrant local economy and thriving local community that reflects the town’s unique identity as the home of horseracing.

The app has been developed in partnership with the Newmarket Locality Team, who represent partners from across the West Suffolk Alliance to improve health and wellbeing outcomes for the population. The West Suffolk Alliance have provided the funding for the app to be developed with West Suffolk Council managing the grant agreement with Love Newmarket.

Natalie Robinson, BID Manager for Newmarket, said:

“Newmarket has such a rich mix of people, businesses and experiences. We’re proud to have fantastic independent retailers alongside some truly unique restaurants and cafés, which make the town a wonderful place to spend time.  Newmarket is also home to a vast array of voluntary organisations, groups and services which ensure that Newmarket is a great place to live.

Our new Digital Town Hub is about making all of that more visible and accessible, ensuring residents and visitors choose Newmarket first, keeping spend within our local economy whilst also supporting all areas of the residents lives such as health, recreation and support services.

For us at the BID, it’s also a vital tool to help us listen more closely, respond more quickly, and clearly demonstrate the impact of our work across the town.”

The Love Newmarket platform, designed and delivered by Loqiva, joins a growing network of successful digital town hubs around the UK and further afield.

Barry Conlon, Co-founder of Loqiva, said:

“We’re thrilled to be working with Natalie and the Newmarket BID team. They have clearly recognised the movement towards smarter town management, one that puts local people at the heart of decision-making while making day-to-day life in the town more connected and more convenient.

With such a strong sense of place and heritage, Newmarket is the perfect location for this kind of digital evolution.”

The Newmarket Digital Town Hub app is available to download now on the App Store and Google Play store.

We’re excited to announce that our brand-new Pop Up Shop at Fairfields House is now open for business!

un by Newmarket Charitable Foundation with the support of Love Newmarket, the shop offers a flexible, cost-effective retail space available to hire on a short-term basis. Whether you’re an independent maker, small business, local creative or entrepreneur, this is a great opportunity to test your ideas, connect with customers and bring something new to Newmarket’s high street.

Hiring the Pop-Up Shop gives you the chance to:

• Create an immersive shopping experience
• Build brand awareness
• Test new products or services
• Trial a high street location
• Run exclusive, limited-time offers

Pop-up shops are a great way to reach new customers in a more personal, low-risk setting. With no long-term commitment, they’re perfect for trying something new – whether that’s a seasonal promotion, new product launch or simply exploring how your brand performs in a high street setting.

If you’re looking for a cost-effective way to generate buzz and grow your business locally, this could be your ideal next step.

Interested in booking or learning more?

Please get in touch with us via [email protected] or complete the booking form below to reserve your slot.

Availability is limited and demand is expected to be high.

Frequently Asked Questions

– Who can book the Pop-Up Shop?
The shop is open to independent traders, small businesses, established businesses, start-ups, creatives, charities, and community groups. Whether you’re launching a new product, testing a business idea, or showcasing your craft, we’d love to hear from you.

– Where is the Pop-Up Shop located?
The Pop-Up Shop is located at Fairfields House, right in the centre of Newmarket’s high street – a prominent, well-trafficked location ideal for connecting with local shoppers and visitors.

 – How long can I book the shop for?
The shop is available on a flexible, short-term basis – from 2 to 12 weeks depending on availability. Let us know your preferred dates and we’ll do our best to accommodate.

 – What facilities are included?
The space is set up to allow a variety of uses. It includes:

• Retail-ready display space
• Access to power, WiFi and lighting
• Support with promotion via Newmarket Charitable Foundation and Love Newmarket channels

 – How much does it cost?
Hire donation rates are kept deliberately low to support accessibility for small businesses and community users. Please contact us on [email protected] for current pricing and availability or review our Terms and Conditions below.

 – Can I share the space with another trader or organisation?
Yes – we welcome collaborative uses of the space. If you’d like to share your booking with another group or trader, let us know in your enquiry.

 – Do I need insurance?
Yes – all users must hold public liability insurance. We can advise on what you need if you’re unsure.

How do I book?

Just complete our booking form below and email to [email protected] or click to our online form by using the button above.

We’ll be in touch to confirm availability, pricing, and next steps

APPLY HERE

DOWNLOAD TERMS AND CONDITIONS HERE

As part of our response to the current challenges facing our High Street, we have worked with the Eastern BIDs Network to create a response to the Government's 'Transforming Business Rates' consultation:

Or please download here.

With the Love Newmarket Christmas Lights Switch On taking place on Friday 22nd November, from 4.30pm, we're delighted to see so many local businesses staying open later and providing the perfect opportunity to start your festive shopping.

Please come along and support our town's businesses, and join in the festivities!

Open late for 2024:
Ammos Cafe & Bistro
Kitchen & Things
QD Stores
The Bull
Greggs
New Look
Savers
Cancer Research Charity Store
Rocking Rabbit
Lumiere Aesthetics
Graze Kitchen
Victor Victoria
Starbucks
Caffe Nero
The White Hart
Kings Hotel
Nancy's Tea Room
The Pantry
iFixit
BLD Restaurant
British Heart Foundation
Sue Ryder

Let's celebrate the season!

What is a BID?
A Business Improvement District (BID) is a business-led and funded body formed to improve a defined commercial area. The businesses within the BID can shape and influence the activities of the BID to enhance the local trading environment for all businesses that are within that area. In Newmarket, the BID is called ‘Love Newmarket’, and they work with and represent over 300 businesses. Each business pays a levy based on their rateable value, which is then shared between their various projects and town enhancement initiatives.

What are the main aims of Love Newmarket BID?
To invest in our town. The BID has successfully delivered projects around the ‘shop front improvement’ scheme, improved signage and way finders, the free WiFi throughout town, the introduction of the coffee grounds recycling scheme and the continued support of the hanging basket displays. They have furthered their green credentials by contributing towards the Trovr recycling scheme which rewards people for recycling their drink cans and bottles- part of a UK first.

To support the brand marketing of their members. The installation of two digital screens, the creation of a website directory, recruitment listing opportunities, a monthly consumer newsletter and ongoing social media marketing are tangible examples of support that the BID has provided.

To provide business support. The BID offers over 200 training courses across a range of areas including customer service and First Aid, networking events aimed at expanding existing horizons, lobbying in support of member related concerns and customer service initiatives including last years ‘mystery shopper’ awards.

To deliver events. The BID has delivered events like the annual Christmas Light Switch On, the family themed events in the Guineas Shopping Centre, the street scene umbrella and butterfly installations, and festive trails and competitions, all with a view to increasing footfall and dwell time in the town.

To create a safer environment. The introduction of a ShopSafe app and radio for members, the heightened visibility of a Town Ambassador, the structured reporting of street issues, and the enhanced relationship with key stakeholders including Suffolk Police are some of the measures that the BID have taken to help improve the ‘welcome and security’ around the town.

Who works for Love Newmarket BID?
The day-to-day team at Love Newmarket are the Manager, Natalie Robinson, and the Town Ambassador, Russell Bradnam. Natalie has lived in Newmarket for over 12 years and is passionate about working with the businesses to help the town thrive. Russell has lived in Newmarket his whole life and has a key part to play in ensuring that our town is a safe and welcoming environment. Natalie’s role is to manage the running of Love Newmarket’s events, initiatives and campaigns, ensuring that the business plan is adhered to. Russell’s role is to help communicate these initiatives to the businesses, whilst also facilitating the ShopSafe app scheme. They also have a Board of Directors consisting of local business owners and Council representatives who share the vision of making Newmarket a ‘great place to live, work and visit’.

I’m interested in opening a business in town- can the BID help me?
Yes, definitely. The BID work closely with the businesses and landlords of vacant units in the town so have a good understanding of the opportunities available to new ventures. They also have access to business support and initiatives that can help your idea transition from concept to reality. If you become a Love Newmarket member, they can also help with your recruitment, advertising, and training, plus ongoing business support.

Does the BID run the market?
No- the markets are owned and operated by West Suffolk Council. Love Newmarket BID have been working closely with the West Suffolk Council markets team to ensure that the future of the market meets the needs and demands of the stall holders, the town’s businesses and the residents.

Why don’t the BID get the empty shops filled?
Empty units are ultimately the responsibility of the landlords, and Love Newmarket has no say in which retailers decide to take a unit in town, save for helping to create a positive first impression of the town and what it can offer. The BID does try to work with the landlords of the vacant units to help facilitate any potential tenant interest and they work hard to ensure the street scene is as clean and vibrant as possible to help attract new businesses to town.

How do I find out about what’s happening in Newmarket?
The best way to keep up-to-date with what’s on in town is to follow Love Newmarket on Facebook, Instagram or X. They also have an events page on their website www.lovenewmarket.com where the latest jobs in town can also be found. While you’re there, sign up to their monthly newsletter which has the top three things to do in town each month.
Also keep an eye on the two digital screens on the High Street- one is located near Rous Road and the other near Wellington Street. All of the Love Newmarket BID businesses have the opportunity to use these for advertising their latest events, offers and products.

How can I help support the businesses in town?
By shopping local whenever you can. With the ease and convenience of online shopping, our High Street needs your support now more than ever. Many of the town’s businesses are experts in their field, so you can receive advice and knowledge that can’t be compared.
Also, praise staff, leave a positive review, and tell your friends and family if you’ve received excellent customer service.
For a full list of the Love Newmarket businesses, click here.