Business Improvement District Manager
Salary: £27k-£30k, depending on experience.
The Newmarket Business Improvement District is seeking to recruit a new Manager to manage its day to day operations and develop the member-based organisation over its next 5-year business mandate.
Essentially a Town Centre Management role, the key deliverables surround the promotion and marketing of Newmarket and in partnership with the statutory authorities adding value to the quality of experience for shoppers, visitors and residents. Building effective relationships with businesses within the town and working in partnership with key stakeholders are important components of the role together with developing a collective voice behind maintaining and developing a vibrant and successful town centre.
Purpose of role
To lead and manage the Newmarket Business Improvement District (BID), taking responsibility for delivering the agreed BID Business Plan. Representing the best interests of the business community and BID members and building partnerships to benefit the wellbeing of Newmarket town centre.
The role will report to the BID Chairman.
• Effectively manage all programmes of work identified within the BID business plan ensuring work is undertaken effectively, on time and to budget with the resources available.
• Specifically manage the onward development and sustainability of the organisation via the successful renewal of the business improvement district mandate, in line with legislation and appropriate statutory regulations and best practice. The next ballot is taking place in autumn 2020.
• Accountability for the BID budget in line with financial procedures to ensure that BID activities are developed within the agreed budget.
• Direct and manage suppliers, contracts, commitments and baseline agreements.
• Co-ordinate and manage marketing, promotional and associated events with the assistance of staff or creative, design & marketing agencies to ensure both the town centre and BID are promoted and their reputation maintained to the highest quality possible.
• Work in partnership to develop and help implement projects and activities relating to the town centre in partnership with the statutory agencies and react as appropriate to issues that may affect local businesses. Liaise and work with the Council in relation to the operational management and strategic development of the town centre.
• Develop effective working relationships at both strategic and operational level with the variety of public agencies, private sector partners, stakeholders, press and media and other interest groups.
• Maintain and develop strong relationships with BID members, aware of their needs and seek to support in the context of the BID’s business plan by providing excellent customer service.
• Develop, implement and manage a member relationship plan.
• Maintain and improve member engagement, identify member needs and build positive relationships with members and local businesses.
• Proactively seek and secure further funding opportunities through a mix of sources including commercial income, private sector involvement and voluntary contributions.
• Co-ordinate and manage day-to-day administration of the BID projects including office management, BID Board and member meetings and correspondence.
• Provide line management, direction, leadership and motivation to the BID team undertaking performance management and training as required.
• Ensure adherence to all statutory and governance guidelines. Manage the process of British BIDs accreditation.
• Measure / monitor the performance of the BID, reporting to the BID Board and membership.
• Carry out any other reasonable activities as required by the Newmarket BID recognising a small team requires flexibility in approach.
• Previous multi-functional operational experience – an understanding and working knowledge of Town Centre management is required.
• An understanding or experience of Business Improvement Districts is highly desirable.
• Experience of Project Management and Budget Management.
• Good interpersonal skills with experience in building relationships.
• A self-starter who is flexible in their approach, who demonstrates first-class customer service skills and the ability to manage their own work programme.
Business Improvement Districts
Business Improvement Districts (BIDs) are not for profit partnerships within a defined area, in which the local businesses have voted to invest together to improve their environment. A BID is brought in through a democratic ballot process and the services provided are additional to those delivered by the Council.
A successful BID has to have ‘buy-in’ from the majority of those who will finance it – both for a successful vote and also to ensure the partnership evolves in a positive environment.
A BID seeks to provide greater strategic context for business, galvanize the business community, statutory authorities and wider stakeholders behind a common vision for the district and generate an enhanced income stream which benefits the whole area in terms of service provision. It provides the business community with an ability to influence and help shape the future.
• Return on investment
• A better environment for business
• A more effectively managed and sustainable district
• A destination of choice for visitors, businesses and residents alike
• Effective engagement with the wider community.
Governed by Government legislation and regulations, BIDs are statutorily established once voted for by the majority of businesses in an area and have a maximum term of five years before returning to their electorate for renewal. Once a majority vote had been achieved, a BID levy becomes mandatory on all defined ratepayers.
The ballot needs to satisfy two tests – a majority in number of those voting and a majority in proportion of rateable value of those voting. The BID levy can only come into effect if these two tests are met. The BID levy is then applicable to all eligible businesses. All eligible businesses in a proposed BID area are entitled to one vote per hereditament. Some businesses occupying more than one hereditament within the area may therefore be entitled to more than one vote.
To ensure neutrality, the BID ballot is administered by the Council Returning Officer and their electoral services staff. It is arranged in line with rules set out in the BID regulations (2004) as approved by Parliament.
To download the application form, please click here.
Deadline for Applications: Friday 13th September, 17:00. Please send your completed application to: [email protected], with a copy of your CV and a covering letter.
Interviews: Interviews will be held on Wednesday 18th September in Newmarket. Successful applicants will be contacted with full details.